We are open and accepting orders.
We’re here for every order, every craving.
Reach us through the channel that suits you best. Our ChennaiExpress care crew can resolve order queries, payment issues, and delivery updates in minutes.
92% of support requests are resolved in under 15 minutes.
Order tracking
Resolve delays, update delivery notes, and follow your rider in real time.
Menu guidance
We help with dietary preferences, spice levels, and chef recommendations.
Secure payments
Get instant assistance with refunds, wallet top-ups, and payment status.
Talk to our ChennaiExpress care crew
Choose the channel you prefer and we’ll connect you with an expert who understands our kitchens, riders, and ordering systems inside out.
Quick actions
Save time with direct links to the most requested support flows.
Need emergency assistance?
For delivery incidents or rider safety concerns, call our hotline immediately and select option 1.
Emergency hotline
3rd Floor, Phoenix Marketcity, Velachery, Chennai, TN 600042
Frequently asked questions
Find instant answers to the most common questions about ChennaiExpress deliveries, payments, and loyalty benefits.
Can’t find an answer? Email usHow do I update my delivery address after placing an order?+
Open your active order from the orders page and tap ‘Update drop-off’. Our team will confirm the change if the rider hasn’t started.
Can I schedule an order for later?+
Yes. Choose the ‘Schedule’ toggle during checkout and pick a date and time up to 48 hours in advance.
What if I receive an incorrect item?+
Contact us within 30 minutes of delivery through live chat. We’ll arrange a redelivery or process a refund instantly.
How do I earn and redeem loyalty streak rewards?+
Every order counts toward your streak. Apply available rewards at checkout under ‘Offers & loyalty’ before paying.